Legal

PRIVACY POLICY

Last updated: 14 May 2026

Introduction

This page describes how Gemelec Electrical Services handles personal information. We operate under the Australian Privacy Act 1988 and follow the Australian Privacy Principles (APPs). If you have any questions about how we manage your data, get in touch using the contact details at the bottom of this page.

What we collect

When you fill out the contact form on this site, we collect the information you give us. That typically includes:

  • Your name
  • Phone number
  • Email address
  • Suburb
  • Type of electrical service you need
  • Urgency of the job
  • Property type
  • Company name (optional)
  • Job address (optional)
  • Preferred contact method
  • Preferred timeframe
  • Any message or job details you share

We may also receive information you give us over the phone, by email, or in person when arranging or carrying out electrical work at your property.

Why we collect it

We use your information to provide quotes, schedule jobs, perform electrical work, communicate with you about your enquiry, and meet our obligations under electrical safety regulations and Australian tax and accounting rules.

Who we share it with

We use a small number of third-party providers to run the business. Your information may be processed by:

  • Google, which stores our contact form submissions in Google Sheets and supports our email through Google Workspace
  • Vercel, which hosts this website and processes form submissions before they reach us
  • Payment and accounting providers we use to issue invoices and keep our books

We do not sell your information. We only share what is necessary for the providers above to do their job, and we expect them to handle your data securely.

How long we keep it

We keep your information only as long as we need it for the work and our legal obligations. Tax and invoicing records are kept for up to 7 years, in line with Australian Taxation Office requirements. Quote enquiries that do not progress to a job are kept for up to 24 months, then deleted.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct anything that is wrong, or ask us to delete it. We will action requests promptly, subject to any record-keeping obligations we have under Australian law.

Security

We take reasonable steps to protect the information we hold from loss, misuse, and unauthorised access. Form submissions are sent over an encrypted connection, and access to our internal systems is restricted to people who need it. No online system is perfectly secure, so we cannot guarantee absolute protection.

Cookies

This site uses minimal cookies. We do not run third-party advertising or tracking pixels. Our host, Vercel, may set basic cookies needed for the site to function and to record anonymous hosting analytics. You can clear or block cookies in your browser settings at any time.

Children

Our services are not aimed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top of the page reflects the most recent update. If we make a material change, we will update the page and, where appropriate, let affected customers know directly.

Contact for privacy enquiries

For any privacy question, request, or correction, contact us at:

Complaints

If you are not satisfied with how we have handled your information or your request, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.